Frequently Asked Questions

Ordering and Shipping

Q: How long will it take for my order to arrive?

A: Most orders are processed and shipped within 1-3 business days. Delivery times vary depending on your location and chosen shipping method, typically ranging from 3-7 business days for standard shipping.

Q: Do you offer international shipping?

A: Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination. Please check our shipping page or contact customer service for specific information about your country.

Q: What if I need to return an item?

A: We offer a 30-day return policy for most items. Products must be in new, unused condition with original packaging. Please visit our Returns page for full details and to initiate a return.

Products and Equipment

Q: Are your products covered by a warranty?

A: Yes, most of our fitness equipment comes with a manufacturer's warranty. Warranty terms vary by product and brand. You can find specific warranty information on each product page.

Q: Do you offer assembly services for large equipment?

A: We do not offer professional assembly services.

Account and Payment

Q: Is it necessary to create an account to make a purchase?

A: While creating an account offers benefits like order tracking and faster checkout, you can also check out as a guest without creating an account.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through Affirm on qualifying purchases.

Q: Is my payment information secure?

A: Yes, we use industry-standard encryption and security measures to protect your personal and payment information. We are PCI DSS compliant and never store your full credit card details.

Product Support

Q: How can I get help with assembling or using my equipment?

A: Each product comes with a detailed user manual. We also have video tutorials for many products links thaton our website and online. 

Q: What should I do if my equipment isn't working properly?

A: First, consult the troubleshooting section in your user manual. If the issue persists, contact our customer support team with your order number and a description of the problem. We'll work with you to resolve the issue or initiate a warranty claim if necessary.

Q: Do you offer maintenance services?

A: We don't offer direct maintenance services, but we can recommend authorized service providers in your area for out-of-warranty equipment.

Sales and Promotions

Q: Do you offer price matching?

A: Yes, we offer price matching on identical products from authorized retailers. Please contact our customer service team with details of the competitor's offer.

Q: How can I stay informed about sales and promotions?

A: Sign up for our newsletter to receive updates on sales, new products, and exclusive offers. You can also follow us on social media for the latest news and promotions.

If you have any questions not addressed here, please don't hesitate to contact our customer service team at ORS@onerunsports.com. We're here to help!